Upstream Provider Issue

Incident Report for Housecall Pro

Resolved

This incident has been resolved.

Posted Dec 07, 2021 - 18:50 PST

Update

The back-end service provider is recovering and things should be returning to normal, although there may be some delays.

Posted Dec 07, 2021 - 17:11 PST

Monitoring

The back-end service provider is recovering and things should be returning to normal, although there may be some delays.

Posted Dec 07, 2021 - 17:10 PST

Update

The upstream service provider has begun executing a fix. Some services may begin to function again. We do not yet have an ETA on a full recovery.

Posted Dec 07, 2021 - 14:34 PST

Update

We are monitoring a service provider outage impacting multiple 3rd-party providers that we use (loans, email sending and tax calculations).

Posted Dec 07, 2021 - 13:00 PST

Update

We are continuing to work on a fix for this issue.

Posted Dec 07, 2021 - 13:00 PST

Update

We are continuing to work on a fix for this issue.

Posted Dec 07, 2021 - 12:59 PST

Identified

We are monitoring a service provider outage impacting multiple 3rd-party providers that we use (loans, email sending and tax calculations).

Posted Dec 07, 2021 - 12:07 PST

This incident affected: Pro web, Payment processing - Stripe, Email notifications, and Wisetack.