Resolved -
Google has resolved the issue and functionality should be fully restored. We are monitoring closely to ensure no further issues.
Sep 21, 10:07 PDT
Monitoring -
Google is experiencing degraded performance with its Google Calendar API. This may be causing users to see error messages, experience latency, or other unexpected behavior when accessing their Google Calendar through Housecall Pro. They are working diligently to address the issue. Please subscribe to our status page to receive updates.
Sep 21, 09:15 PDT
Identified -
We are investigating an issue with syncing Google calendars. Google API is experiencing degraded performance.
Sep 21, 07:49 PDT
Resolved -
This incident has been resolved.
Sep 18, 22:27 PDT
Identified -
QuickBooks is experiencing an issue causing an increase in errors. This may cause Housecall Pro users to see errors when importing data from QuickBooks to Housecall Pro, or sending Housecall Pro jobs or payments to QuickBooks Online. They have identified the source of the problem and are working to resolve it. Once complete, errors will need to be reprocessed.
Sep 18, 16:16 PDT
Resolved -
The issue has been resolved and chat functionality has been fully restored. We will monitor closely to ensure no further outages.
Chat functionality was down 211 minutes from 20:28-23:59 UTC.
Sep 13, 17:52 PDT
Identified -
Our 3rd party provider that supports our chat feature is experiencing an outage, causing the functionality to be temporarily unavailable.
We are diligently working with our provider to restore the service and appreciate your patience. Please subscribe to our status page to receive updates.
Sep 13, 16:06 PDT