Resolved -
This incident has been resolved.
Jul 2, 14:41 PDT
Update -
The issue was fully resolved at 1:21 pm ET
Jul 2, 13:37 PDT
Update -
We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.
Jul 2, 09:56 PDT
Update -
We are still investigating but all calls are being handled by our HCP Assist team.
Jul 2, 08:58 PDT
Update -
We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist.
Jul 2, 07:23 PDT
Investigating -
We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.
Jul 2, 07:19 PDT