CSR AI Voice Assistant Call Failures

Incident Report for Housecall Pro

Resolved

This incident has been resolved.

Posted Jul 02, 2026 - 14:41 PDT

Update

The issue was fully resolved at 1:21 pm ET

Posted Jul 02, 2026 - 13:37 PDT

Update

We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.

Posted Jul 02, 2026 - 09:56 PDT

Update

We are still investigating but all calls are being handled by our HCP Assist team.

Posted Jul 02, 2026 - 08:58 PDT

Update

We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist.

Posted Jul 02, 2026 - 07:23 PDT

Investigating

We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.

Posted Jul 02, 2026 - 07:19 PDT

This incident affected: CSR AI.