Intermittent search issues

Incident Report for Housecall Pro

Resolved

This incident has been resolved.
Customer search was down 91 minutes from 19:04-20:34 UTC, and performance was degraded 23 minutes from 19:35-19:58.

Posted Jul 31, 2023 - 15:07 PDT

Monitoring

All services have been fully restored. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further issues.

Posted Jul 31, 2023 - 14:27 PDT

Identified

We have identified the issue and are working on a fix.

Posted Jul 31, 2023 - 13:43 PDT

Investigating

We are investigating reports of intermittent search issues within the application.

Posted Jul 31, 2023 - 12:35 PDT

This incident affected: Pro web, iOS Mobile App, and Android mobile app.