CSR AI Service Disruption

Incident Report for Housecall Pro

Resolved

This incident has been resolved.

Posted May 21, 2026 - 11:49 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 21, 2026 - 11:44 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 21, 2026 - 10:20 PDT

Update

We are continuing to investigate this issue.

Posted May 21, 2026 - 09:50 PDT

Investigating

We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider.
Non-AI CSR functionality is not impacted.
We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.

Posted May 21, 2026 - 09:39 PDT

This incident affected: CSR AI.