Resolved -
This incident has been resolved.
May 21, 11:49 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 21, 11:44 PDT
Identified -
The issue has been identified and a fix is being implemented.
May 21, 10:20 PDT
Update -
We are continuing to investigate this issue.
May 21, 09:50 PDT
Investigating -
We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider. Non-AI CSR functionality is not impacted. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
May 21, 09:39 PDT